Frequently Asked Questions
What currency are the prices do I see in the site?
All prices are in INR, However If Your From outside India, You Can also buy by paying is USD.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@thevalleyblooms.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
Can we customize the shawls or stoles according to our requirement?
Your satisfaction is our utmost priority and since we design and create these pieces of art. We are able to customize according to you requirement. However, any customization must be properly discussed with our designers. Please contact Contact us for help.
How do I contact Customer Services?
Our Customer Services team is available during the following hours: Monday – Saturday 11am-6pm. You can contact us in the following ways:
BY TELEPHONE: +91-(9070) 909 090
BY EMAIL: info@thevalleyblooms.com We will aim to respond to your query within 24 hours of receipt.
BY POST: Please write to: Customer Services, The Valley Blooms, Khan Arcade, Jawhar Nagar, Srinagar, Jammu and Kashmir, India – 190008
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to info@thevalleyblooms.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks. We are here to answer all of your questions and concerns.